Shipping & Delivery Policy

At Ilanji Sarees, we take great care in delivering your fine collections—including Kasavu Sarees, Kasavu Mundus, Set Mundus, Wedding Collections, Cotton sarees, Tissue sarees, and Single Munds—with the utmost attention. Each piece is handled with care, and we ensure they reach you safely.

1. Shipping Coverage

We currently ship to:

• Domestic: All locations across India
• International: Select countries worldwide (check at checkout)

Contact us at ilanjisarees@gmail.com for shipping inquiries.

2. Processing Time

• Ready Stock Sarees & Munds: 1-2 business days
• Made-to-Order Collections: 7-14 business days
• Custom Embroidery & Styling: 14-21 business days

Note: During Onam, Vishu, Diwali, and wedding season, processing may take 3-5 extra days.

3. Domestic Shipping (India)

4. International Shipping

Note: Customers are responsible for customs duties and taxes.

5. Order Tracking

Once shipped, you'll receive:

• Email with tracking number
• SMS/WhatsApp updates (domestic)
• Real-time tracking link

Track via your account or contact 9539711378.

6. Shipping Partners

• Domestic: Blue Dart, DTDC, Delhivery, India Post
• International: DHL, FedEx, Aramex
• Kerala Local: Our own delivery partners

7. Delivery Process

• Delivery during 9 AM - 7 PM
• Call/SMS before delivery
• Signature may be required
• Up to 3 delivery attempts
• Package held 7 days at courier office if undelivered

8. Packaging Care

We take special care packaging your traditional treasures:

• Acid-free tissue paper wrapping
• Protective cotton layer
• Sturdy, water-resistant boxes
• Tamper-evident sealing
• Care instructions included
• Eco-friendly materials

9. Gift Wrapping

• Traditional Gift Box: ₹149 per item
• Personalized Message: Free
• No price details on gift orders

Perfect for Onam, Vishu, weddings & celebrations!

10. Damaged or Lost Packages

Damaged: Inspect upon delivery, photograph damage, contact us within 48 hours.

Lost: Check with neighbors, wait 24-48 hours, then contact us for claim & replacement.

11. Order Cancellation

• Cancel before shipping: Full refund
• Contact: ilanjisarees@gmail.com or 9539711378
• Custom orders may not be cancellable once processing begins

12. Festival Season Shipping

During Onam, Vishu, Diwali, and wedding season, order early! Processing times may be extended due to high demand for traditional attire.

13. Contact Us

Ilanji Sarees Customer Support

• Email: ilanjisarees@gmail.com
• Phone: 9539711378
• Locations: Thiruvananthapuram | Kasaragod, Kerala
• Hours: Mon-Sat, 9:00 AM - 6:00 PM IST